Shipping Destinations
We currently ship to addresses within the United States. Delivery availability may vary by location and carrier service. Please confirm that your address is eligible for delivery and review the shipping information provided at checkout.
Shipping Fees
Our shipping fees are based on the merchandise subtotal before applicable taxes and after any discounts:
- Orders under $88: $10 shipping fee.
- Orders of $88 or more: Free standard shipping.
The applicable shipping fee will be displayed at checkout before you complete your purchase. Any applicable sales tax or other legally required charge will be shown as required by law.
Order Processing Time
Our standard order processing time is 1–3 business days, excluding weekends and U.S. public holidays.
Processing time begins after an order is placed and payment is authorized. It covers order review, preparation, and fulfillment. Processing time is separate from transit time.
If we learn that an order cannot be shipped within the promised timeframe, we will notify you as required by applicable law and provide the appropriate options, which may include consenting to a delay or canceling the order for a refund.
Shipping Methods and Estimated Transit Time
Depending on the order and destination, shipments may be handled by carriers such as DHL, UPS, or FedEx, or by other suitable shipping providers.
Our estimated transit time is 10–15 business days after shipment. This estimate does not include order processing time. Based on these estimates, the total time from order placement to delivery is generally approximately 11–18 business days, although actual delivery times may vary.
Delivery estimates are not guaranteed arrival dates. Weather, carrier operations, holidays, address issues, and other circumstances may affect delivery.
If we cannot ship within the timeframe stated when you place your order, we will follow applicable requirements for delay notices, revised shipment estimates, customer consent, and refunds.
If your order is significantly delayed or has not arrived within the estimated transit period, contact us at support@orelliseel.com or +1 (352) 245-8081.
Taxes and Customs
Applicable sales taxes and other legally required charges will be calculated or displayed at checkout as required by law.
Because this policy covers U.S. domestic shipping, customs clearance is generally not applicable to shipments that remain within the United States. If a particular order involves an additional tax, duty, or other charge, we will disclose the applicable information when reasonably available and as required by law.
Order Tracking
After your order ships and tracking information becomes available, we will provide tracking details by shipping confirmation email or another appropriate method.
Tracking updates may take time to appear while the carrier receives and scans the shipment. If you have not received tracking information after a reasonable period or the tracking status appears unusual, contact support@orelliseel.com or +1 (352) 245-8081. Please include your order number.
Delays, Damaged Items, and Missing Packages
Shipping Delays
Delivery may be affected by weather, holidays, carrier operations, address issues, or other circumstances beyond our reasonable control.
If we cannot ship within the timeframe promised at checkout, we will provide the notices and options required by applicable law. Depending on the circumstances, you may be asked to consent to a delay or may cancel the unshipped order and receive a refund.
If your order has shipped but appears delayed in transit, contact us with your order number and tracking information. We will review the available details and assist as appropriate.
Damaged Items
If your furniture arrives damaged, please contact us as soon as reasonably possible. Provide your order number, a description of the damage, and clear photos of the item and packaging, if available.
Please retain the item and packaging until you receive instructions, where reasonably possible. We will review the information and determine an appropriate resolution under our Return and Refund Policy and applicable law. Depending on the circumstances, the resolution may include a refund, replacement, or another remedy available or required by law.
If a return is required because of confirmed shipping damage, we will not charge a return fee or return shipping costs. We will provide return instructions or cover reasonable return shipping costs, as appropriate.
Lost or Missing Packages
If tracking indicates that a package may be lost, has not updated for an unusually long period, or shows delivery but you have not received the item, please contact us with your order number and tracking details.
We will review the available carrier information and investigate the issue. Any resolution will depend on the circumstances and applicable law. Nothing in this policy limits any rights or remedies available to you under applicable law.
Shipping Address Changes and Order Cancellations
Address Changes
Please verify your shipping address before completing checkout. If you need to correct your address, contact support@orelliseel.com promptly and include your order number and the corrected address.
Address changes may be possible before shipment, depending on the order status. After shipment, changes are subject to the carrier’s available services and cannot be guaranteed.
Order Cancellations
To request cancellation, email support@orelliseel.com as soon as possible and include your order number.
Before shipment: You may request cancellation before your order ships. Once cancellation is confirmed, we will issue any applicable refund to your original payment method, subject to applicable law.
After shipment: We generally cannot stop an order that has already shipped. If you no longer wish to keep the item, contact us for return instructions. Returns are generally subject to our Return and Refund Policy, including its 35-day return window, and applicable law.
Please do not return an item without first contacting us and receiving return instructions.
Delivery Address Information
Customers are responsible for providing complete and accurate delivery information, including the recipient’s name, street address, apartment or unit number where applicable, city, state, ZIP code, and any other information reasonably needed for delivery.
Incorrect or incomplete information may delay delivery or prevent successful delivery. If an address issue arises, contact us promptly so we can review the available options.
Any responsibility for a delivery issue or any applicable additional charge will be determined based on the circumstances, the information disclosed before purchase, and applicable law. We do not impose undisclosed shipping, redelivery, storage, or return-to-sender fees under this policy.
Contact Us
For questions about shipping, order processing, tracking, or delivery, please contact us:
Address: 5223 SE 113th St, Belleview, FL 34420, USA
Phone: +1 (352) 245-8081
Email: support@orelliseel.com
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (Central Time, CT)