1. Cancellation Eligibility
Orders Not Yet Shipped
You may request cancellation at any time before your order ships by contacting our customer support team.
If your order has not shipped, we will review your request and, when cancellation is approved, cancel the order and issue a full refund to your original payment method. We will notify you when the cancellation has been processed.
Please submit your request as soon as possible because order processing and fulfillment may already be underway. Your order is not considered canceled until we confirm the cancellation, except where applicable law provides otherwise.
Orders Already Shipped
Once an order has shipped, we generally cannot cancel the shipment directly. If you no longer wish to keep the item, please contact us for return instructions and review our Return and Refund Policy.
Returns and refunds are subject to that policy and applicable law. If an item arrives damaged, defective, incorrect, or otherwise fails to conform to the order, contact us so we can review the issue and provide an appropriate resolution.
Nothing in this policy limits any cancellation or refund rights available under applicable law, including rights that may apply when an order cannot be shipped within the promised timeframe.
2. How to Request a Cancellation
Email: support@orelliseel.com
Phone: +1 (352) 245-8081
Please provide your order number and the name or contact information associated with your order so we can locate and verify the transaction. You do not need to provide a reason for cancellation.
For your security, do not send your full payment card number, card security code, account password, or other sensitive payment credentials by email.
Cancellation Review and Confirmation
After receiving your request, we will review the order status and determine the appropriate next steps.
- Request received: We will review the information provided and check whether the order has shipped.
- Cancellation approved: If the order is eligible for cancellation, we will process the cancellation and notify you.
- Order already shipped: We will explain the available return options under our Return and Refund Policy.
- Shipment delay: If we cannot ship within the applicable promised timeframe, we will provide the notices and cancellation or delay options required by law.
Submitting a request does not by itself confirm that an order has been canceled. Please wait for our confirmation unless applicable law provides otherwise.
4. Refunds
Approved cancellations of eligible unshipped orders qualify for a full refund. Refunds will generally be issued to the original payment method.
We will initiate refunds promptly and within any timeframe required by applicable law. The time it takes for the funds to appear in your account may depend on your bank, card issuer, or payment service provider. We cannot guarantee an exact posting date.
If your refund does not appear within a reasonable period, please contact your payment provider first. You may also email support@orelliseel.com for assistance.
Refunds for returned or shipped orders are handled under our Return and Refund Policy and applicable law. Where applicable law requires a full and prompt refund due to a shipping delay or an unfulfilled order, we will comply with those requirements.
5. Important Information
- Submit cancellation requests as early as possible to improve the chance of stopping an order before shipment.
- Wait for confirmation before treating your order as canceled, except where applicable law provides otherwise.
- A cancellation request submitted after shipment will not automatically stop the carrier from delivering the package.
- Return eligibility, return shipping costs, and other return conditions are explained in our Return and Refund Policy.
- Nothing in this policy waives or restricts any rights or remedies provided by applicable consumer protection laws.
6. Contact Us
If you have questions about this policy or need to request a cancellation, please contact us:
Address: 5223 SE 113th St, Belleview, FL 34420, USA
Phone: +1 (352) 245-8081
Email: support@orelliseel.com
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (Central Time, CT)