Introduction
At Orelliseel, we want you to feel confident when shopping for furniture. We strive to make our return, cancellation, and refund processes clear, fair, and straightforward.
This Return and Refund Policy explains the terms and procedures for returning eligible items, canceling orders, reporting damaged or defective products, and receiving refunds.
This policy applies to purchases made through orelliseel.com for delivery within the United States. It is governed by applicable U.S. federal, state, and local laws, including applicable consumer protection requirements. If a provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.
Return Window and Eligibility
Orelliseel offers a 35-day voluntary return window for eligible purchases. You may request a standard return within 35 days after receiving your item.
This voluntary return window does not limit any rights or remedies available to you under applicable law.
To qualify for a standard return, the item should:
- Be in its original or substantially similar condition, allowing for reasonable inspection.
- Not have been intentionally damaged, materially altered, or used beyond what is reasonably necessary to inspect its condition and suitability.
- Include the original components, hardware, accessories, and other items supplied with the product, where reasonably possible.
- Be securely packaged for transportation. Original packaging is recommended but is not an absolute requirement when suitable alternative packaging is available.
Furniture may require unpacking and assembly to assess its appearance, dimensions, materials, and functionality. We will consider the actual condition of the item and the reason for the return when reviewing your request.
Missing original packaging or reasonable inspection alone will not automatically disqualify an otherwise eligible return.
To begin a return, email support@orelliseel.com within the 35-day return window. We will review your request and provide instructions.
The 35-day period is the deadline for submitting a standard voluntary return request. The deadline for shipping an approved return will be communicated in the return instructions and will be applied consistently with applicable law.
Order Cancellations
Orders That Have Not Shipped
You may request cancellation by emailing support@orelliseel.com with your order number and cancellation request.
If your order has not shipped and cancellation can be processed, we will cancel the order and issue a full refund to your original payment method.
For orders subject to mandatory cancellation and refund requirements under applicable law, we will follow the legally required procedures and timelines.
Orders That Have Already Shipped
Once an order has shipped, we may be unable to stop it in transit.
If you no longer wish to keep the item, you may request a standard return after delivery, generally within 35 days of receipt, subject to this policy and applicable law.
Please contact us before refusing delivery or arranging an unsolicited return. We will explain the appropriate options based on the shipment status and circumstances.
Shipping Delays
We make reasonable efforts to ship orders within the time stated on the product page, at checkout, or in the applicable order confirmation.
If we cannot ship an order within the promised period, or within the applicable legally required period when no shipping time was specified, we will provide the notices and options required by applicable law. Depending on the circumstances, you may be entitled to consent to a delay or cancel the order and receive a refund.
We will not treat silence as consent to a shipping delay when applicable law requires affirmative consent.
Damaged, Defective, or Incorrect Items
If your furniture arrives damaged, defective, incomplete, or different from what you ordered, please contact support@orelliseel.com as soon as reasonably possible.
Please provide:
- Your order number.
- A description of the problem.
- Clear photographs or videos showing the damage, defect, incorrect product, or affected components, where applicable.
If reasonably possible, retain the item, packaging, and affected components until we provide further instructions. Do not discard or ship the item back before contacting us unless applicable law requires otherwise.
After reviewing the issue, we will explain the available resolution options. Depending on the circumstances and applicable law, these may include:
- Replacement parts or a replacement product.
- Repair, where appropriate.
- A full or partial refund, as applicable.
- Another mutually agreed resolution permitted by law.
For approved returns resulting from confirmed product defects, transit damage, or an incorrect shipment, Orelliseel will cover reasonable return shipping costs and will not charge a return fee. We will provide appropriate shipping instructions or arrange another reasonable return method.
We will not require a return when it is unnecessary for the agreed resolution or when applicable law requires another approach.
Nothing in this section limits any rights or remedies available to you under applicable law.
How to Request a Return or Refund
Step 1: Contact Customer Support
Email support@orelliseel.com with your order number, the reason for your request, and relevant photographs or videos if the item is damaged, defective, or incorrect.
Step 2: Receive Instructions
Our support team will review your request, including the order status, return eligibility, product condition where relevant, and applicable legal requirements.
We will explain the next steps and provide the confirmed return address and shipping instructions if a return is required.
Please obtain return instructions before sending furniture back.
Step 3: Arrange Return Shipping
For standard voluntary returns, you are responsible for arranging and paying for return shipping unless we agree otherwise or applicable law requires otherwise.
Use suitable protective packaging to reduce the risk of transportation damage. For large or heavy furniture, consider obtaining a shipping estimate before arranging collection.
For approved returns involving confirmed defects, shipping damage, or incorrect items, we will cover reasonable return shipping costs.
Keep your shipping receipt and tracking information until the return is resolved.
Step 4: Inspection
After receiving the returned item, we will review its condition and included components to determine whether it meets the applicable return requirements.
If an issue may affect eligibility or the refund amount, we will consider the circumstances and applicable law before making a decision.
Inspection will not be used to deny a legally required refund, repair, replacement, or other remedy.
Step 5: Refund Processing
For eligible standard returns requiring shipment back to us, we aim to initiate the refund within 1–3 business days after receiving and verifying the returned item.
For eligible cancellations before shipment, we will process the refund in accordance with the applicable cancellation and refund requirements.
For eligible claims involving damaged, defective, or incorrect products that do not require a return, we will process the agreed or legally required remedy without imposing an unnecessary return requirement.
Any mandatory statutory refund deadline takes precedence over the processing targets described in this section.
Return Shipping and Fees
Standard Return Shipping
For standard voluntary returns, customers are responsible for arranging and paying for return transportation unless otherwise agreed or required by law.
Return shipping costs may vary based on the furniture's dimensions, weight, packaging, shipping distance, collection requirements, and selected carrier.
We do not provide prepaid return shipping labels for standard voluntary returns unless we expressly agree otherwise.
Returns Due to Defects or Shipping Errors
For approved returns involving confirmed defects, transit damage, or incorrect items, Orelliseel will cover reasonable return shipping costs.
Customers will not be charged a return fee for these approved returns.
Restocking Fees and Other Deductions
We do not impose an undisclosed restocking fee, return handling fee, or other additional return charge under this policy.
For standard voluntary returns, original shipping or delivery charges may be excluded from the refund only when the exclusion was clearly disclosed before purchase and is permitted by applicable law.
We will not apply an arbitrary percentage deduction or fixed fee that has not been properly disclosed and established.
If an item has been materially damaged or used beyond what is reasonably necessary for inspection, its eligibility for a standard voluntary return may be affected. Any decision about a deduction or refund adjustment will be based on the actual circumstances, properly disclosed terms, and applicable law.
No deduction will eliminate a consumer's rights to a legally required remedy.
Refund Methods and Timing
Refund Method
Approved refunds will generally be issued to the original payment method used for the purchase.
If the original payment method is unavailable, we will work with the customer to determine an appropriate alternative, subject to payment provider procedures and applicable law.
Refund Initiation
For eligible standard returns, we aim to initiate the refund within 1–3 business days after receiving and verifying the returned item.
For approved cancellations before shipment and other eligible refunds, we will initiate the refund in accordance with the applicable terms and legal requirements.
For orders canceled because Orelliseel cannot meet a required shipping deadline, any legally required refund will be processed within the applicable statutory timeframe.
When Funds Will Appear
After we initiate a refund, the time required for the funds to appear in your account depends on your card issuer, bank, payment service provider, and other financial institutions.
We cannot guarantee the exact date on which the funds will be credited to your account.
If a refund has not appeared after a reasonable period, please contact your payment provider first. You may also contact support@orelliseel.com for assistance.
Refund Amount
The refund amount depends on the reason for the return, the applicable return conditions, any properly disclosed and legally permissible deductions, and applicable law.
For approved returns resulting from confirmed defects, shipping damage, or incorrect shipments, we will not deduct return shipping costs or return fees.
Items That May Not Qualify for Standard Voluntary Returns
A standard voluntary return may be declined if an item has been intentionally damaged, materially altered, or used beyond what is reasonably necessary for inspection, or if other disclosed eligibility requirements have not been met.
Missing components or accessories may also affect eligibility or the refund amount, depending on the circumstances and applicable law.
Custom-made or specially customized items may be subject to additional return limitations when those limitations were properly disclosed before purchase and are permitted by applicable law.
We will not automatically deny a return solely because the original packaging is missing or because the product was reasonably inspected.
This section applies only to standard voluntary returns. It does not exclude or restrict any legally required remedy for defective, damaged, misrepresented, or otherwise nonconforming products.
Exchanges
Orelliseel does not currently offer a direct exchange program.
If you would prefer a different product, size, color, or specification, you may request a return of the original item if it qualifies under this policy and applicable law, and place a separate order for the product you want.
The new order will be processed separately and will depend on product availability, pricing, and applicable ordering terms.
This limitation does not restrict any replacement, repair, refund, or other remedy that we are required to provide under applicable law.
Contact Us
For questions about this policy or assistance with an order, cancellation, return, or refund, please contact:
Address: 5223 SE 113th St, Belleview, FL 34420, USA
Phone: +1 (352) 245-8081
Email: support@orelliseel.com
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (Central Time, CT)