Accepted Payment Methods
We accept the following card networks where supported by our payment system and available at checkout:
- Visa
- Mastercard
- American Express
- Discover
- JCB
- Diners Club
Acceptance may depend on your card issuer, card type, transaction, and payment authorization. Please confirm the available options during checkout before placing your order.
How to Complete Your Payment
- Add Items to Your Cart: Select your preferred furniture and add it to your cart.
- Proceed to Checkout: Review your selected items and continue to checkout.
- Enter Your Details: Provide the required billing and shipping information.
- Select a Payment Method: Choose an available payment option and enter the requested details.
- Review Your Order: Check your items, shipping address, and total amount before submitting your order.
- Submit Your Order: Follow the checkout instructions to complete the payment process.
- Check Your Confirmation: Review your order confirmation or status message to verify whether your order was successfully submitted.
Submitting an order does not necessarily mean that payment has been approved or that the order has been confirmed. Please check the status displayed at checkout and any confirmation message you receive.
Payment Authorization and Declined Payments
Card payments may require authorization from your card issuer or payment provider. A payment may be declined because of incorrect information, insufficient available funds, issuer restrictions, or other payment checks.
If your payment fails, you can:
- Check your card and billing information for errors.
- Confirm that your billing address matches the information held by your card issuer.
- Contact your card issuer for assistance with a declined transaction.
- Try another payment method if one is available at checkout.
If you see an error or are unsure whether your payment went through, check your order confirmation and payment records before trying again. Avoid repeatedly submitting the same payment, as this may create duplicate orders or pending transactions.
For your security, do not send your full card number, card security code, account password, or other sensitive payment credentials through ordinary email.
Refunds and Order Cancellations
Eligible cancellations and refunds are handled in accordance with our Order Cancellation Policy, Return and Refund Policy, and applicable law.
Unshipped orders may qualify for cancellation after review. Once an order has shipped, cancellation may no longer be available, and the applicable return options will be determined by our Return and Refund Policy and applicable law.
Approved refunds are generally issued to the original payment method. The time required for funds to appear in your account depends on your bank, card issuer, or payment provider. We cannot guarantee a specific posting date.
Please review our relevant policies for details about cancellation eligibility, returns, and refunds.
Contact Us
If you have questions about payment methods, a declined transaction, or the payment status of an order, please contact us:
Address: 5223 SE 113th St, Belleview, FL 34420, USA
Phone: +1 (352) 245-8081
Email: support@orelliseel.com
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (Central Time, CT)