1. Information We Collect
Depending on how you interact with our website, we may collect the following categories of information:
Contact Information: Name, email address, telephone number, billing address, and shipping address.
Order and Transaction Information: Products purchased, order numbers, purchase amounts, payment status, shipping details, and records relating to cancellations, returns, refunds, and customer support.
Payment Information: Payment details necessary to process transactions. Payment information may be handled by third-party payment processors. Whether we receive or retain particular payment details depends on the payment services and configuration used.
Technical and Browsing Information: IP address, browser type, device information, operating system, pages viewed, referring URLs, session identifiers, and website interaction data, where collected through our website or enabled technologies.
Customer Communications: Information you provide when contacting us, including inquiries, complaints, order-related correspondence, and photos or videos submitted to document product issues.
We may also receive relevant transaction or delivery information from payment processors, shipping providers, and other service providers involved in fulfilling your order.
2. How We Use Your Information
We may use personal information to:
- Process payments and fulfill orders.
- Arrange shipping and delivery and provide order updates.
- Handle cancellations, returns, refunds, and customer support.
- Operate, maintain, secure, and improve our website.
- Detect fraud, investigate suspicious transactions, and protect our business and customers.
- Send promotional communications where permitted by law and, where required, with your consent.
- Measure website performance and advertising effectiveness where relevant technologies are used and permitted.
- Comply with legal obligations, maintain business records, and resolve disputes.
We will not use personal information for materially different purposes without providing any notice or obtaining any consent required by applicable law.
3. Cookies and Similar Technologies
We may use cookies, pixels, tags, and similar technologies to support essential website functions, remember preferences, analyze website performance, and measure advertising campaigns.
Essential technologies may support shopping carts, checkout, security, and session management. Analytics, advertising, and other nonessential technologies may be used depending on our website configuration and service providers.
Where applicable law requires consent, we will obtain it before using nonessential cookies or tracking technologies. You may manage available cookie preferences through our website, where such controls are provided, or through your browser settings.
Disabling certain cookies may affect website functionality. Browser settings may not prevent every form of data collection.
4. How We Share Information
We may disclose personal information, as reasonably necessary and subject to applicable law, to:
- Payment processors to authorize payments, process transactions, and issue refunds.
- Shipping and delivery providers to fulfill orders and coordinate deliveries.
- Website hosting and technical providers to maintain, secure, and operate our website.
- Analytics and advertising providers to measure website performance or advertising, where such services are used and legally permitted.
- Customer support providers to help respond to inquiries and resolve order issues.
- Legal authorities or other parties when disclosure is required by law or reasonably necessary to protect legal rights, investigate fraud, or resolve disputes.
- Business transaction participants in connection with a merger, acquisition, restructuring, or transfer of business assets, where permitted by law.
Some privacy laws define the sale or sharing of personal information broadly, including certain disclosures for targeted advertising. Whether a particular activity falls within these definitions depends on our actual practices and applicable law.
We will provide and honor legally required opt-out rights where applicable. We do not claim that we sell or share personal information, or that we never do so, without assessing our actual data practices.
5. Data Retention and Security
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including order fulfillment, customer support, accounting, legal compliance, fraud prevention, and dispute resolution.
Retention periods depend on the type of information, the purpose of processing, and applicable legal requirements. When information is no longer reasonably necessary and no lawful basis requires its retention, we will take appropriate steps to delete, anonymize, or otherwise dispose of it.
We use reasonable administrative, technical, and organizational safeguards appropriate to the information we handle. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
If a data breach occurs, we will take the notification and other response measures required by applicable law.
6. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of eligible personal information.
- Request a portable copy of certain personal information.
- Opt out of the sale or sharing of personal information for targeted advertising, where applicable.
- Limit certain uses or disclosures of sensitive personal information, where applicable.
- Withdraw consent where processing is based on consent.
- Appeal a denied privacy request where required by law.
- Exercise applicable rights without unlawful discrimination.
These rights are subject to applicable legal conditions and exceptions. For example, we may retain information necessary to complete transactions, comply with legal obligations, prevent fraud, or establish or defend legal claims.
To submit a privacy request, email support@orelliseel.com with a description of your request. We may request reasonable information to verify your identity or authority to act on another person's behalf, as permitted or required by law.
We will respond within the applicable legal deadlines and explain any denial or appeal options where required.
If applicable law requires additional privacy choices, opt-out mechanisms, or recognition of qualifying browser-based opt-out signals, we will provide or honor them as required. Any website privacy preference or opt-out link referenced in this policy will be made available where required by law.
7. Marketing Communications
Where permitted by law, we may send promotional emails about products, offers, or updates.
You may unsubscribe using the link included in a marketing email, where available, or contact support@orelliseel.com.
Unsubscribing from marketing emails does not prevent us from sending necessary transactional communications, such as order confirmations, shipping updates, refund notices, or responses to customer service requests.
8. Children's Privacy
Our website is intended for general shopping use and is not specifically directed at children.
We handle children's personal information in accordance with applicable law. If you believe that a child has provided personal information in circumstances that violate applicable legal requirements, please contact us so we can review the matter and take appropriate action.
9. International Data Transfers
Personal information may be processed or stored in countries where we or our service providers operate.
Where applicable law imposes requirements on international data transfers, we will implement the safeguards or transfer mechanisms required by that law.
10. Additional Rights Under the GDPR
The GDPR applies only where its territorial scope and other requirements are met.
Where the GDPR applies, we process personal data on an appropriate legal basis, which may include contractual necessity, legal obligations, legitimate interests, or consent, depending on the circumstances.
In addition to the rights described above, you may have the right to request restriction of processing, object to certain processing, withdraw consent, and lodge a complaint with a competent data protection supervisory authority.
Where legally applicable, you may also have rights concerning certain automated decisions that produce legal or similarly significant effects.
To exercise these rights, contact support@orelliseel.com. We will handle your request in accordance with the GDPR and other applicable requirements.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our business, website technologies, data practices, or legal obligations.
We will publish the revised policy on this page and update the “Last Updated” date. Where required by law, we will provide additional notice or obtain consent before implementing relevant changes.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, please contact us:
Address: 5223 SE 113th St, Belleview, FL 34420, USA
Phone: +1 (352) 245-8081
Email: support@orelliseel.com
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (Central Time, CT)